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The General Terms and Conditions (including the appendices) apply to adult Members (i.e. those persons of 18 years of age or more). Separate Teen Membership Terms and Conditions are available from the membership desk. In addition to the General Terms and Conditions, the following schedules will apply to your Contract depending on the type of Membership: Schedule 1 - Personal Training Policy The Contract is between you and VR Leisure Ltd Your attention is particularly drawn to the cancellation terms set out at Clause 6. If you need to contact us in relation to your Contract, please use the contact page on the website https://vrleisure.co.uk |
GENERAL TERMS AND CONDITIONS
1. DEFINITIONS
Classes : health/fitness classes in your Home Club's class timetable, which may be subject to change from time to time.
Contract : your Membership Agreement, the General Terms and Conditions, including the Appendices and the applicable Schedule(s), copies of which are available on our website:.
Gym Etiquette and Code of Conduct : the standards of behaviour required for safe and acceptable use of our gyms, as displayed in our clubs.
Gym Facilities : means the gymnasium area of the club, excluding any pool area or the provision of Classes.
Health Questionnaire: the questionnaire to be completed by each Member before commencing physical activities.
Home Club/Club : the club named as such in your Membership Agreement.
Member : a member of VR Leisure club named as the member in the Contract.
Membership Agreement : your membership agreement, which sets out, among other things, your Monthly Fee.
Membership Fees : the charges payable for your category of membership as set out in your Membership Agreement.
Membership Support Team: speak to one of our employees at the club or email us at info@vrleisure.co.uk
Monthly Fee: the monthly payment of your Membership Fee as set out in your Membership Agreement.
Personal Training Policy : means the policy set out at Schedule 1 that apply to Members who purchase one or more PT Sessions.
PT Sessions : means either 1-2-1 PT Sessions or Buddy PT Sessions (as applicable) as more particularly set out in Schedule 1.
Rolling Term : a rolling term of one calendar month paid in advance by a Monthly Fee which can be cancelled in accordance with Clause 6.
Services : the usage of our Gym Facilities and, if applicable, Classes
you/your : the named user entering into the Contract with VR Leisure Ltd
2. COMMENCEMENT
2.1 Your Membership will commence on the date you sign your Membership Agreement and shall continue on a Rolling Term until cancelled in accordance with these Membership Terms and Conditions. Any pro- rated amount to cover the period from the date you sign your Membership Agreement to the date of your first Direct Debit payment shall be included in your initial payment.
2.2 You will be entitled to all the rights and privileges exercisable for the type of membership that you have chosen.
2.3 The Gym Facilities are subject to availability and/or limits on the number of places available
3. MEMBERSHIP
3.1 An application for Membership may be made online or at a reception in your Home Club.
3.2 An application for Teen Membership may only be made at a kiosk in your Home Club. Teen Memberships must be applied for using a separate set of terms and conditions (available from the kiosk at one of our clubs). You will be asked to provide proof of age on application for a Teen Membership. Acceptable forms of proof are, for example, a valid passport or a birth certificate.
3.3 We may offer special concessionary rates from time to time for which we reserve the right to require an applicant for the concessionary rate to provide us with evidence, to our satisfaction, of their eligibility for the concessionary rate.
3.4 Acceptance of an application for Membership is solely at the discretion of the club management and reasons need not be given for refusal.
3.5 You agree to comply and be bound by these Terms, our Gym Etiquette and Code of Conduct, Sunbed Health and Safety Policy . I f you choose to purchase one or more PT Sessions you agree to comply and be bound by the Personal Training Policy (see Schedule 1).
3.6 Your Membership is personal to you. You must not share, sell, lend, or otherwise allow another person to use, your membership. Any Member found to be doing so shall have their Membership revoked.
3.7 You may enter the club no later than 45 minutes before closing.
3.8 You must complete a Health Questionnaire before commencing use of the Services.
3.9 Where you have provided contact details of your next of kin or emergency contact, you grant us permission to contact them at our sole discretion, in the case of an emergency. You accept responsibility for ensuring that your next of kin or nominated emergency contact is aware that we hold their personal information and that they accept the terms of the Privacy Policy at VR Leisure Ltd
3.10 All guests must be: (i) introduced by a Member or present a valid guest pass which has been issued by one of our authorised distributors; (ii) pay the guest fee and (iii) complete a Health Questionnaire before using the club. As a Member, you will be fully liable and responsible for the actions and behaviour of your guests and shall ensure that they comply with all Membership Terms and Conditions, regulations and policies applicable to the Club.
3.11 If a Member has a physical disability and requires assistance from a carer to use the Gym Facilities, the carer may have free access to the Club to assist that Member in using the facilities available under their Membership. In order to assist the Member in a safe manner, the carer must complete a Health Questionnaire. For the avoidance of doubt, the carer may not use the facilities available under a Member’s Membership for their own personal training or fitness. Members are encouraged to discuss any other requirements they may have with the Club manager.
3.12 Access to our clubs is via a secured entry system and all Members must verify their identity before entering. Any failure to do so may result in the Member being denied access to the club. Members agree that we will take and store a photograph of them for the purposes of producing the membership card and to enable us to complete our security checks.
3.13 Members acknowledge that we may make reasonable changes to the codes, protocols and policies applicable to the clubs at any time and at our discretion provided that we give advance notice of the changes (where reasonably practicable).
3.14 You agree to advise us promptly of any change to the details, as provided on the Membership Agreement.
4. APPLICATION OF CONDITIONS AND OUR OBLIGATIONS
4.1 These Terms shall prevail over any inconsistent terms or conditions contained or referred to in the Membership Agreement or implied by law, trade custom, practice or course of dealing. This will not change Member’s statutory rights.
4.2 We may, from time to time and without notice, change the Services in order to comply with any applicable safety or statutory requirements, provided that such changes do not materially affect the nature or scope of the Services.
4.3 We shall notify you of any changes in the manner we deem most appropriate, which may include emails, updates to our website or signs within the clubs, as the case may be.
4.4 We shall use reasonable endeavours to provide the Services but Members acknowledge that our ability to provide the Services may be affected by circumstances beyond our control.
4.5 Time shall not be of the essence for our performance of the Services under the Contract.
4.6 Any complaints should be brought to the attention of a member of staff. Any complaints unresolved at the time of the incident shall be referred to and dealt with by the Club manager.
5. MEMBERSHIP FEES AND CHARGES
5.1 You agree to pay the Membership Fees in accordance with the Membership Agreement. And unless we agree otherwise, you shall pay the joining fee as set out in your Membership Agreement.
5.2 The joining fee is payable immediately and is not refundable other than due to cancellation under Clause 10.1 (Right to Cancel) of these Terms.
5.3 A Member’s Contract cannot be transferred to another person but we may, at our discretion, give Members the option to change their Home Club.
5.4 We administer Direct Debit payments. The name VR Leisure will therefore appear on the payer’s bank/building society statement.
5.5 Members must make any applicable Direct Debit payments regardless of the Member's non-attendance, except where the Contract is cancelled in accordance with these Terms.
5.6 If a Member fails to pay any monies due under the Contract or if any Direct Debit is returned unpaid (or any cheque is returned unpaid or if any other form of payment is not honoured) for whatever reason, we may at our discretion refuse the Member entry to our clubs. Any failure to pay a debt due to us will result in you being refused Membership in the future.
5.7 If we charge a higher rate for your Membership Fee and it is our error, we will reimburse the difference between the incorrect rate charged and the correct rate of Membership Fee in the Direct Debit immediately following our deduction of the incorrect rate.
6. YOUR ROLLING TERM MEMBERSHIP
6.1.1 The Direct Debit payment amount is due from you to us. You must make Direct Debit payments to continue your Membership.
6.1.2 Direct Debits are collected on or just after the 1st day of every month and every month thereafter. If your Rolling Term Membership starts on a date other than the 1st day of the month, you will be required to make a pro-rata initial payment for the first part month, calculated from the sign up date to the 1st day of the next month. This sum must be paid by cash or card payment on the day your Rolling Term Membership starts.
6.1.3 We will automatically continue collecting the Direct Debit payment amount every month until you cancel your Rolling Term Membership by either: giving us at least 5 working days’ written notice before your next Direct Debit payment is taken (to allow us sufficient time to action this cancellation before the Direct Debit is requested from your bank); or when you inform your bank to cancel your Direct Debit for your Membership Fee. You may give us notice by emailing us at info@vrleisure.co.uk or using the online form at www.vrleisure.co.uk Your Membership will end at the end of the calendar month of your final Direct Debit payment.
6.1.4 Please note that we do not provide reminders regarding your Direct Debit payments. If your Membership includes the benefit of a free period then we will stop making collections during that free period and recommence making collections on the renewal date. We will give you at least 1 calendar month's written notice to the email address you supplied on joining of any increase to the Monthly Fee and, following such increase, we will continue to collect Direct Debit payments for the increased amount every month until your Membership is terminated in accordance with your Membership.
7. REFURBISHMENT AND REPAIR
7.1 Members acknowledge that it may be necessary for us to close all or parts of our clubs from time to time to carry out refurbishments or repairs and that this may disrupt our provision of the Services.
7.2 We will always take care to minimise any inconvenience caused.
8. LIMITATION OF LIABILITY
YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS SECTION
8.1 Nothing in the Contract shall limit or exclude our liability:
8.1.1 for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;
8.1.2 for fraud or fraudulent misrepresentation;
8.1.3 to pay reasonable compensation should a Member suffer loss or damage caused by our negligence; or
8.1.4 for any liability that cannot be limited or excluded by law.
8.2 Subject to Clause 8.1 above, this Clause 8 sets out our entire financial liability (including any liability for the acts or omissions of employees, agents, consultants, and subcontractors) to you in respect of:
8.2.1 any breach of the Contract;
8.2.2 any use made of the Services; and
8.2.3 any representation, statement, tortious act or omission arising under or in connection with the Contract.
8.3 We shall not be liable for any services offered by any third parties including personal trainers.
8.4 Subject to the other provisions of this Clause 8, we shall not be liable for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
8.5 Subject to Clauses 8.1 to 8.4 inclusive, our total liability in connection with the performance, or contemplated performance, of the Contract, shall be limited to twelve times the current monthly Membership Fee.
8.6 Members must either secure their personal belongings on their person or, where available, secure them in a locker provided by us. Lockers that are not hired will be emptied every night. Hired lockers may be emptied from time to time, we will place a visible notice at the kiosk and changing rooms of the club, notifying Members of our intention to clear any and all hired lockers 1 month prior to emptying them. Any property found within a Club (including a locker that is not hired) will be stored for a period of up to 1 month and will be deemed lost property (excluding any wet items which will be disposed of immediately on discovery). After expiry of the 1 month period, the property will be disposed of if not claimed. Subject to Clause 8.1 above, on every occasion the club is used, we, our employees, agents and subcontractors will not be liable for any loss, damage or theft of any property brought onto any of our premises either secured or not secured in a locker.
8.7 The above limitations do not affect a Member’s statutory rights.
9. CANCELLATION BY US
9.1 Without prejudice to any other rights or remedies which each party may have, we may cancel the Contract immediately on giving notice to you if you are in breach of these Terms.
9.2 In accordance with Clause 9.1 above, we may cancel the Contract immediately should a Member harass, threaten or abuse our staff or other members of our clubs, maliciously damage our property, or commit any illegal act whilst on our facilities, and no refund of payments already made shall be available.
10. CANCELLATION BY YOU
10.1 Cooling-off period: Members who have applied for Membership on-line, have 14 full days from the day after signup to cancel the Contract for any reason. To exercise this right you must inform us of this in writing: by email ( info@vrlesiure.co.uk ; or, to the postal addresses set out at the top of your Membership Agreement (proof of postage must be obtained). Alternatively, the cancellation form at the end of these Terms may be used but it is not obligatory (proof of postage must be obtained). If this right to cancel is exercised and the Member has not used the Services, we will reimburse all joining and Membership Fee payments received no later than 14 days from the day after the day on which we are informed about the decision to cancel the Contract, using the same means of payment used for the initial transaction. If the Services have been used by the Member before requesting to cancel, then we will reduce the Membership Fee refund by a pro-rata amount equal to the number of days from signup to the date that the Member last used the Services. For example, where a Member gives notice to cancel the Contract under this Clause 10.1, where the Member has used the Services up to and including the 10th of the month, the Membership Fee shall be refunded on a pro-rata basis from the 11th of the month.
10.2 Non-renewal of Rolling Term : Memberships with a Rolling Term may be cancelled in accordance with Clause 6.1.3.
11. VARIATION OF MEMBERSHIP
11.1 You may upgrade your category of Membership (e.g. from a gym only membership to a gym and group exercise membership) at any time during your Membership, however you may not downgrade your category of Membership (e.g. from a gym and group exercise membership to a gym only membership).
11.2 Upgrade: To upgrade your category of Membership, please ask the staff at the kiosk for a Membership Amendment Form. A joining fee may apply, depending on the change required and the current fees at the time of change, please ask staff for details. The cancellation right at Clause 10.1 shall not apply where you choose to upgrade your category of Membership under this Clause 11.2.
11.3 Downgrade: If you wish to downgrade your category of Membership, you must cancel the Membership in accordance with Clause 6.1.3 and re-join under a new Membership Agreement. A joining fee may apply, depending on the change required and the current fees at the time of change, please ask staff for details. For the avoidance of doubt, the cancellation right at Clause 10.1 shall apply where you choose to cancel your Membership and re-join under this Clause 11.3.
12. REFUNDS
12.1 If the Contract is cancelled under Clause 10.1 of these Terms, we will refund in full all joining fees, Membership Fees and any applicable administration fees, except where the Member has used the Services during the period set out in Clause 10.1 where we will reduce the Membership Fee refund by a pro-rata amount equal to the number of days from signup to the date that the Member last used the Services.
12.2 Joining fees and administration fees are only refundable if the Contract is cancelled under Clause 10.1 of these Terms. Joining fees and administration fees are not refundable in any other circumstances.
13. DATA PROTECTION
We take the privacy of our Members seriously. For further details on the information we collect from you and how we use and store that information please refer to our Privacy Policy at:
www.vrleisure.co.uk / For questions about how we use your personal information, please do not hesitate to contact the Membership Support Team.
14. GENERAL
14.1 We may assign the benefit of the Contract and our rights thereunder to a third party on notice to the Member. The rights under the Contract will not be prejudiced. A Member may only transfer their rights and obligations under the Contract with our prior written agreement.
14.2 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside our Control.
14.2.1 An " Event Outside our Control " means any act or event beyond our reasonable control (including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks).
14.2.2 If an Event Outside our Control takes place that affects the performance of our obligations under these Terms:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside our Control. Where the Event Outside our Control affects our performance of Services, we will restart the Services as soon as reasonably possible after the Event Outside our Control is over.
14.3 If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.
14.4 Unless set out in these terms, any notice or other communication to be given under the Contract must be delivered in writing to us at the addresses set out at the top of this Membership Agreement, or any such addresses as may be notified by a party to the other, in writing, from time to time.
14.5 A person who is not a party to the Contract shall not have any rights to enforce its terms. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under these Terms are not subject to the consent of any other person.
14.6 If we fail to insist performance of any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default, we will only do so in writing, and that will not mean that we will automatically waive any later default.
14.7 The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the laws of England. Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).
Cancellation Form
To cancel the Contract under Clause 10.1 of the Terms, Members can use this form or contact us in writing by: email info@vrleisure.co.uk ; or, to the postal address set out below (proof of postage must be obtained).
I hereby give notice that I wish to cancel the Contract xxxx Reference number (found on email confirmation):
Signup date:
Name of Member:
Address of Member:
Signature of Member (only if this form is notified on paper): Date:
SCHEDULE 1 – PERSONAL TRAINING POLICY
Where PT Sessions have been purchased, the Member agrees to comply with the following rules set out in this Personal Training Policy. Unless otherwise specified, all rules shall apply to 1-2-1 PT Session(s) and Buddy PT Sessions.
Defined terms
In addition to the definitions set out in the Membership Terms and Conditions, the following definitions shall apply in this Schedule 1:
‘1-2-1 PT Sessions’ means personal training sessions purchased by a Member for 1-2-1 personal training.
‘Buddy Member’ where a Member purchases Buddy PT Sessions, the second Member invited to attend the Buddy PT Sessions by the Member is the Buddy Member.
‘Buddy PT Sessions’ means personal training sessions purchased through the Club by a Member, where that Member is entitled to bring a second Member to each Buddy PT Session.
‘Lead Member’ means the Member who purchases Buddy PT Sessions and is entitled to invite one other Member to join the Buddy PT Sessions.
‘PT’ means a suitably qualified individual leading the PT Session.
‘PT Session(s)’ means either 1-2-1 PT Sessions or Buddy PT Sessions (as applicable).
1. Payment
1.1. All PT Sessions must be paid for in advance and are non-refundable and non-transferable.
1.2. PT Sessions paid for by Direct Debit (DD) shall have a minimum commitment of 3 calendar months, and payment shall be taken in advance on a monthly basis, on or just after the 1st of the month (e.g. PT Sessions scheduled to take place throughout December shall be paid for by DD on or just after the 1st of December).
1.3. PT Sessions can be purchased by DD in blocks of 4, 8 or 12 sessions per month. The quantity of sessions per month can be increased at any time but may only be reduced after 3 calendar months (e.g. a Member may purchase 8 sessions per month and increase this at any time but cannot reduce down to 4 sessions per month until 3 calendar months have passed). For the avoidance of doubt, the conditions for DD payments set out above at Clause 1.2 of this Schedule 1 shall also apply to this Clause 1.3.
1.4. Payment for PT Sessions must be made directly by the Member for 1-2-1 PT Sessions, or the Lead Member for Buddy PT Sessions.
1.5. All Members must have a current membership at the Club which is fully paid for and up-to-date.
1.6. If a Member/Lead Member’s membership is frozen or a Member/Lead Member is otherwise not permitted to enter the Club or use the Gym Facilities, any outstanding PT Sessions will be suspended until that Member/Lead Member is permitted to enter the Club and use the Gym facilities. In the case of Buddy PT Sessions, where a Lead Member’s usual Buddy Member’s membership is frozen or they are otherwise not permitted to enter the Club or use the Gym Facilities, the Lead Member is permitted to bring a replacement buddy to the Buddy PT Session(s) so long as that replacement buddy has a fully paid for and up-to-date membership at the Club.
1.7. If a Member/Lead Member’s membership is transferred to another club under the same ownership as us, any outstanding PT Session(s) may be transferred on the same terms and conditions. With regard to Buddy PT Sessions, both the Lead Member and Buddy Member’s memberships must be at the same Club, therefore it is the Lead Member’s responsibility to inform their usual Buddy Member of any transferred sessions and to ensure that any replacement buddies are a member of the new club prior to inviting them to attend the Buddy PT Sessions.
1.8. Where a Member’s membership has been terminated in accordance with Clause 10.2 of the Membership Terms and Conditions, they shall not be entitled to any refund for 1-2-1 PT Sessions.
1.9. Where a Lead Member’s membership has been terminated in accordance with Clause 10.2, they shall not be entitled to any refund for Buddy PT Sessions, and it is their responsibility to communicate to the Buddy Member that any outstanding Buddy PT Sessions have been cancelled.
1.10. For the avoidance of doubt, the Club has no responsibility to the Buddy Member in relation to the Buddy PT Session(s) and any disputes arising between the Lead Member and a Buddy Member in connection with the Buddy PT Sessions shall be dealt with by the Lead Member and Buddy Member without involvement from the Club.
2. The Personal Trainer
2.1. The PT is not qualified to prescribe treatment or diagnose medical conditions. They may at any time ask to consult with a Member’s GP should any medical condition arise.
2.2. Should a Member have any feedback, comments or concerns regarding their PT, they must contact the Club Manager directly.
3. PT Sessions
Cancellation and rescheduling
3.1. In respect of 1-2-1 PT Sessions, if a Member is not able to attend a 1-2-1 PT Session at the agreed time, the PT must be given no less than 12 hours’ notice via the PT’s personal contact details or by contacting the Club Manager, and the 1-2-1 PT Session may be rescheduled at a mutually convenient time for the PT and Member. At the PT or Club Manager’s sole discretion, if 12 hours’ notice is not given, the 1-2-1 PT Session will be lost and no refund will be given.
3.2. In respect of Buddy PT Sessions, the Lead Member is solely responsible for notifying the PT and the Buddy Member of any cancellation/reschedule. In particular, where:
3.2.1. both the Lead Member and Buddy Member are not able to attend a Buddy PT Session at the agreed time, the Lead Member must give the PT no less than 12 hours’ notice to cancel and reschedule the Buddy PT Session via the Club’s booking system or by contacting the Club Manager;
3.2.2. the usual Buddy Member is unable to attend a Buddy PT Session at the agreed time, the Lead Member is permitted to bring a replacement buddy to the Buddy PT Session so long as that replacement buddy has a fully paid for and up-to-date membership at the Club;
3.2.3. the Lead Member is unable to attend a Buddy PT Session at the agreed time, the Lead Member must notify the Buddy Member and give the PT no less than 12 hours’ notice to cancel and reschedule the Buddy PT Session via the Club’s booking system or by contacting the Club Manager; or
3.2.4. no notice has been given to cancel the Buddy PT Session and only the Lead Member arrives, then that Buddy PT Session shall continue. For the avoidance of doubt, where no notice has been given and if only the usual Buddy Member arrives, the Buddy PT Session shall be cancelled with no refund.
At the Club Manager’s sole discretion, if 12 hours’ notice of cancellation is not given, the Buddy PT Session may be lost and no refund will be given by the Club.
3.3. Any PT Session cancelled by a Member/Lead Member on more than 12 hours’ notice must be rescheduled within 30 days, otherwise that PT Session is deemed void and non-refundable.
3.4. If the PT is absent for any reason, the PT or Club Manager will contact the Member/Lead Member, no less than 12 hours before the affected PT Session and may either:
3.4.1. supply a substitute PT for the PT Session; or
3.4.2. reschedule the PT Session at a mutually convenient time for the PT and Member/Lead Member.
For the avoidance of doubt, Lead Member’s are responsible for notifying the Buddy Member of any cancelled or rescheduled Buddy PT Sessions.
3.5. If the PT ceases to deliver PT Sessions at the Club, the Club will allocate a new PT to deliver any outstanding PT Sessions.
Lateness
3.6 If the PT is late by 10 minutes or more for a PT Session, additional time shall be granted to ensure the Member receives the full duration of the PT Session as planned.
3.7 In respect of 1-2-1 PT Sessions, if a Member is late for a PT Session by less than 20 minutes, then it is assumed that the PT Session started at the agreed time and will end at the agreed time (and no additional time granted). If a Member is late by 20 minutes or more, that PT Session may be cancelled and no refund or rescheduled PT Session will be made.
3.8 In respect of Buddy PT Sessions, if either the Lead Member or Buddy Member is late, then it is assumed that the Buddy PT Session started at the agreed time and will end at the agreed time (and no additional time granted).
Expiration
3.9 All PT Sessions must be used within the calendar month in which they were paid for.
3.10 All “kick start” packs must be used within 1 calendar month of purchase.
3.11 Any PT Sessions not used before their expiration will be lost and may not be carried over into the following month unless agreed by the PT or Club Manager in their sole discretion.
Freezing
3.12 Members are able to freeze their PT Sessions for medical reasons where they are able to provide evidence to the PT or Club Manager of such reasons